Dr. Gaiser, what does your job at Heraeus entail?
As a Technical Service Manager, I talk to our customers to identify their technical requirements for our products. Then I can compare the customer's wishes with our portfolio and potentially work with our development department to prepare an individual sample for the customer.
When I do this, I find that it's important to understand the customer's processes. The more information the customer shares with us, the more precisely we can develop a catalyst or chemical product to offer as a sample—and the faster and better the outcome will be for the customer. I find it very exciting to figure out what the customer needs and find the missing piece for their puzzle.
In your opinion, what is Heraeus’ greatest strength?
Heraeus has fantastic access to precious metals. Not many companies in the world can say the same. At the drop of a hat, we can come up with all eight precious metals, various precious metal salts, and solutions—all without a long lead time. As a result, we can explore a wide range of possibilities and offer solutions that are not available to others.
What are your expectations for your visit to the CPhI in Frankfurt?
I am looking forward to many interesting discussions at the CPhI—the more technical, the better. People can exchange information more easily in a personal conversation, and sometimes dig deeper into technical aspects as well. Of course, I would be especially pleased to generate new business. But I would also like to meet our existing customers at the trade fair and talk with them about current developments.
Make your appointment to meet Dr. Gaiser