Digitalization is becoming more and more important for businesses. Whether it is to optimize a process, or overall customer experience - digital components have become indispensable in today’s way of conducting business. Yet it can be challenging to identify potential use cases and ways to integrate digital components, or to improve them.
That is what we do! We as a team are focused on customer-centric transformation projects, including all digital customer touchpoints, such as integrated customer experience platforms like websites, e-Commerce platforms or customer analytics. We support Heraeus Global Business Units in identifying, implementing and operationalizing digital projects. Combining strategic and conceptual thinking with hands-on management and implementation support is our strength. End-to-end optimization between Heraeus Global Business Units and customers is our purpose.