Digital Business and Service Excellence

Your partner for consulting, implementing and operationalizing when it comes to digital customer touchpoints

Digitalization is becoming more and more important for businesses. Whether it is to optimize a process, or overall customer experience - digital components have become indispensable in today’s way of conducting business. Yet it can be challenging to identify potential use cases and ways to integrate digital components, or to improve them.

That is what we do! We as a team are focused on customer-centric transformation projects, including all digital customer touchpoints, such as integrated customer experience platforms like websites, e-Commerce platforms or customer analytics. We support Heraeus Global Business Units in identifying, implementing and operationalizing digital projects. Combining strategic and conceptual thinking with hands-on management and implementation support is our strength. End-to-end optimization between Heraeus Global Business Units and customers is our purpose.

Digital Business and Service Excellence

Our competencies

Concept & Consulting

  • Analyze service organizations & digital requirements
  • Evaluate improvement potential
  • Support in customer-centric business transformation

Implementation & Run

  • Design & implement measures & (digital) initiatives
  • Drive & ensure operationalization


  • Provide technical operation, maintenance & standard services

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Your career at Heraeus Consulting

Your career at Heraeus Consulting: become part of our team!

Creating value with consulting projects across a wide range of functions - internally and externally. We are looking for problem solvers, forward thinkers, achievers, pioneers with an open mind. Heraeus: Open Space. For Open Minds.®

Become part of our Heraeus Consulting team and join the excellent work environment at a family-owned, world-leading technology group.

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