Food for Thought & Customer Stories

22/07/2022 - Improving the digital customer journey is relevant for B2B companies. Heraeus Consulting experts share customer-centric methods used and their Top 5 lessons to keep in mind when creating a digital customer journey.

20/06/2022 - How do you make sure your equipment is running at maximum effectiveness? Do you know the root cause of your equipment downtimes? OEE is the diagnostic tool to find answers to these questions.

22/11/2021 - Singapore is a hub for Asia - the Western and Eastern worlds merge here. An ideal place for Dr. Irina Hondralis, who tackles digital challenges in Asia on-site as a digital consultant. In the third part of the Heraeus Innovation Experts series, she tells us what drew her to Singapore and which local trends are important.

15/07/2021 - Digital technologies are increasingly finding their way into companies. The Corona pandemic has given them an additional boost. But how can digitization succeed in large companies without abandoning traditions? That's what the first interview of the series Heraeus Innovation Experts shows.

20/05/2021 - Machine maintenance and plant inspections are no easy task in times of Corona restrictions - but not impossible. Remote maintenance is the magic word. Thanks to modern technologies from the Heraeus Digital Hub (HDH) special unit, Heraeus service technicians can use cameras to give their customers instructions and solve problems remotely.