In order to conduct a complete evaluation of your problem and to derive measurements for improvement we kindly ask you to send us some more detailed information of the problem occurred.
And this is as simple as that:
1. Fill in your complaint in the online tool by simply using the button below
2. After you have posted your complaint it will get analyzed and routed to our complaint management department. You will get an Email with a reference number and further information e.g., if the product needs to be returned to Heraeus.
Please allow up to a maximum of 48 hours for this information to be sent to you.