My Heraeus Plattform

Precious Metals Management at your fingertips – myHeraeus.com

Your time is precious – so why not manage your entire precious metal activities via one single port and benefit from the advantages Heraeus Precious Metals services offer for your work.

Be it recycling or trading, at work or on the road – the online platform myHeraeus.com helps optimize your workflows and keep track of everything. Digital, transparent, convenient and intuitive.

myHeraeus

Basic Functions

Customer-Related Information

Get information on the status of your precious metals pool accounts and transactions in real-time, including a 24/7 access to all your data. The platform further offers an overview of all open invoice positions.

Market Information

Profit from your free access to current precious metals news, provided by the news agency Bloomberg. Further, stay updated on the market trends of the different precious metals with relevant informative charts.

Trading Functions

As a trading partner you profit from an improved usability and maximum user-friendliness. Optimized trading (functions) and convenient handling facilitates your work.

Transparency

Deeper insights in ordering details and a clear processing: You will be informed about your previous orders and have an overview of all your documents.

Convenience

To optimize your processes and adapt to your local needs, you can personalize the user interface and choose from all common transaction types, for example Spot, Transfer or Physical Requests.

Recycling Functions

The recycling process has been fully digitalized, allowing a completely paperless process. The new, well-structured and user-friendly online platform enables you to keep track of all processes – anytime and anywhere.

Transparency

Deepened insights into order details and a clear processing: You will be informed exactly which of the up to seven steps your order is currently going through and have an overview of all your documents at all times.

Convenience

Comprehensive online archiving of all transactions and commissions, as well as the possibility to use questionnaires from previous orders as a template for new ones, makes placing orders easier and considerably faster. The sharing function further allows you to share digital questionnaires within your company and fill them out together with colleagues.

Independency

The platform is at your disposal 24/7 ¬– in addition to the myHeraeus.com customer service which is available during general office hours.

Disposal Processes

To assist you in your disposal processes, the platform offers additional information material, links and input support.

Q&A

A high level of transparency and convenience are the main advantages. As a user, you profit from the clear overview presentation of order details, product availability and previous transactions. In addition, the comprehensive online archiving of all your transactions facilitates your workflows. The platform also allows you to work independently by being available around the clock, in addition to the myHeraeus.com customer service. Trading transactions can be made as usual during general trading hours. Of course, the use of the online platform is free. Depending on your needs, you can also benefit from additional features:

  • Recycling Customers
    To support you in your disposal processes the platforms offers you information material, links as well as an input catalogue. Further, you have the possibility to use previous orders as a template which will save you a lot of time when placing orders.
  • Trading Customers
    To optimize your processes and adapt to your local needs, you can personalize the user interface and choose from all common transaction types, for example Spot, Transfers or physical delivery.

To guarantee the security of your customer information we have chosen Microsoft as an authentification partner. myHeraeus.com applies industry standards in encryption as well as industry-standard privacy policy. Thanks to extensive security features the stealing of precious metals is not possible.

The prerequisite for using myHeraeus.com is filing the necessary application forms with Heraeus Precious Metals. Simply ask your customer account manager, they are happy to help you through the registration process. Afterwards you will receive your initial password and can use the platform right away.

No, your personal contact person at Heraeus will still be at your disposal. The platform complements the contact to us and gives you the opportunity to access your information after opening hours. With myHeraeus.com we aim to offer a high-quality and even easier way for customers to contact us.

As a costumer, you profit from real-time information on the status of your pool account, transaction history and account statements available for download (pdf format). With this you no longer have to wait for your monthly e-mail and can access all the information anytime, without contacting us directly. The platform further allows you to keep track of open invoices. In cooperation with Bloomberg we further offer you the latest PM News.

Depending on the customer group you can also expect the following innovations:

  • Recycling Customers
    The recycling process has been digitalized and for the first time offers a completely paperless process. For this we have provided all documents well-structured; this way you can see what the current status is and which of the up to seven steps, that each recycling order goes through, will be next. The system informs you specifically and clearly if action is needed. You will additionally receive this information as a proactive push notification via email.
  • Trading Customers
    As a trading customer you benefit from improved usability and additional functions. These include e.g. the possibility of physical views or real-time information on the availability of bars.
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