Return and Delivery Information

You have a return or would like to deliver materials for recycling, cast or provision of materials for production? Please note the following steps to make sure your delivery gets to the right person and can be processed quickly.

Four steps for a successful delivery

  1. Get in touch with your contact person.
  2. Your contact person sends you the correct address, the necessary documents and your transaction code (RMA) in a timely manner.
  3. You prepare the necessary delivery documents for your shipment and indicate the transaction code (RMA). In most cases, only a simple note is required. Depending on the type of materials, however, additional information or even regulatory approvals may be required. We are happy to support you in this process.
  4. After clarification of the terms of delivery please send your shipment to the right address, indicating the transaction code (RMA).

What is your delivery request?

Your delivery note: The direct way to your contact person

Whether you are returning the goods for reasons of quality or because you want to give salvage to recycling or reprocessing, you should always get back to the contact person from whom you received the goods. You will usually find the person on your delivery note, which you received with your purchase at Heraeus. Call your contact or send an e-mail. This way you are at the right place and your request can be processed quickly.

You do not have any delivery documents?

No problem, simply turn to the contact person of the particular product group. Return forms for some of our product groups can be found below.

Logistical Services for the Transportation and Delivery of Refining Material

We are delighted that you have chosen us as a recycling partner. Your refining material is in good hands with us. Our logistics team will help you to take the necessary steps for the transport of refining material. You will find detailed information on our website in the category Logistics and Waste Management.

The delivery and provision of fine metals is carried out according to the above steps. Please turn to the contact person of your production order. You will find this contact information on the order confirmation.

For deliveries to Hanau, Germany, you can use the delivery batch template “Template RMA Label for Returns, Deliveries, Fine Metal Provision” in the download list. For other locations you will receive the corresponding information from your contact.