Please use the following to log into myheraeus.com
MyHeraeus Login -2-Factor Authentication
Your Questions - Our Answers
2-factor authentication sounds complicated, but basically, it's about being absolutely sure that the person logging into your account is really you and no one else.
When you log into your account, you enter a password. Knowing this password shows us that it really is you, because only you know your password. However, there are ways to crack a password and that's why many platforms today add a second factor to confirm your identity.
We want you to be 100% sure that only the authorized person that can log into your account is you and therefore we now use two factors to verify your identity.
To do this, we store a telephone number in your account where we can reach you. When you log in, there are two factors – your password for your account, only known by you, and through the use of your phone where your authenticity can be confirmed.
The 2-factor authentication takes place in a few simple steps and is very fast.
- 1. Log in to myHeraeus.com with your e-mail address and password. If you have not previously entered your phone number in your account, you can do so now.
- 2. Choose how you want us to contact you: You can either receive a phone call – where you confirm this call by pressing the # symbol, then your identity is confirmed. Or you can decide to have a TEXT MESSAGE sent. Microsoft will send you a verification code after a few seconds, which you enter in the verification field on the website.
- 3. After entering the code or confirming the call you are automatically logged in.
The first time you log in, the system displays a field for entering your phone number. Here you enter the phone number you want to maintain for receiving the verification code via TEXT MESSAGE or the call for authentication.
To change your phone number, follow the steps below:
- Log in to myheraeus.com .
- Select Settings and User Profile in the left navigation bar. (1)
- Change your phone number under Authentication Settings. (2)
- Click Save.
- Alternatively, you can get in touch with your contact person in Heraeus Customer Service who can change it for you.
You can also enter a standard phone number instead of a mobile number. When prompted, select the next step (1) Authenticate by call.
Please get in touch with your contact person in Heraeus Customer Service.
If you did not trigger the check yourself, it is very likely that someone has tried to log into the platform with your access data. This means that someone is in possession of your correct password, since the second factor is only triggered AFTER the password has been verified.
Please change your password immediately.
Please get in touch with your contact person in Heraeus Customer Service.
You have three options for entering the verification code you have received before you are blocked. Simply request a new code and Microsoft will send you another text message/call.
If you are permanently blocked, please get in touch with your contact person in Heraeus Customer Service.
If the platform is locked before the first attempt, please get in touch with your Heraeus contact in Customer Service and change your password after you have been unlocked. It is possible that someone unauthorized has tried to log in with your data.
For the 2-factor authentication we use a service provided by Microsoft. Microsoft uses several different numbers so that you can always be served as quickly as possible - taking into account your location and during times of increased traffic.
We assume that only you have access to a certain device. If you have already identified yourself once on a device and in a browser, your login is sufficient for us. However, we will request the verification code again at regular intervals to ensure that nothing significant has changed.
The verification code, which you receive via text message, is valid for a maximum of 4 minutes. Please request a new one if you have exceeded this time.