Return and Delivery Information

You have a return or would like to deliver materials for recycling, cast or provision of materials for production? Please note the following steps to make sure that your delivery gets quickly to the right person and can be processed.


Basically the delivery takes place in the following steps

  • Please get in touch with your contact person.
  • Your contact sends you on short notice the correct address for your issue, the necessary documents and your transaction code (RMA).
  • You prepare the necessary delivery documents for your shipment and indicate the transaction code (RMA).
    Most times you only require a simple delivery note. But depending on the type of materials additional information or even regulatory approvals may be necessary. We will be happy to support you in this process.
  • After clarification of the terms of delivery please send us your shipment to the right address by indicating the transaction code (RMA).

The direct way to your contact person: Your delivery note

Whether you are returning the goods for reasons of quality or because you want to give salvage to recycling or reprocessing, in principle you should always get back to the contact person from whom you received the goods. You usually find the person on your delivery note, which you received with your purchase at Heraeus. Call your contact or send a mail. Like this you are directly at the right place and your request can be processed quickly.

You have no delivery documents on hand?

No problem, we will forward your inquiry to the correct contact person. Please provide the required information. Your contact person will contact to you.