Privacy Policy of Heraeus Customer Platform

Heraeus Materials Singapore Pte. Ltd., Block 5014 Ang Mo Kio Avenue 5, #07-01 TechPlace II, 569881 Singapore, Singapore operates the HET Online-Shop (hereinafter referred to as "HET Online-Shop") exclusively for registered Heraeus Electronics (“HET”) customers located in the APAC-Region. Heraeus (defined below) may be contacted by mail at the address specified above or by e-mail at


The HET Online-Shop is a platform designed for the Heraeus companies which offer HET services and/or products for customers located in the APAC-Region. The term "Heraeus companies" means all companies which are under the common control of Heraeus Holding GmbH. These are all companies in which Heraeus Holding GmbH holds, directly or indirectly, the majority of shares. The HET Online-Shop is operated exclusively by Heraeus Materials Singapore Pte. Ltd. (the “Operator”). The respective Heraeus company offering its services and/or products on the Platform is hereinafter referred to as the “Supplier”. The Operator can but does not have to be identical with the Supplier. The Operator and the Supplier are jointly referred to as “Heraeus”.

The Operator of the HET Online-Shop in the APAC-Region as well as the Supplier are committed to comply with the applicable data protection regulations in Singapore and other relevant jurisdictions in order to protect the personal data of customers and of the customer’s employees activated by the Operator (hereinafter referred to as "Users"). This Privacy Policy is intended for customers of the Supplier and Users of the HET Online-Shop.

This Privacy Policy provides you with information of the type of personal data collected and processed by Heraeus and how they use the personal data which are generated when you access the HET Online-Shop. This Privacy Policy applies only to the HET Online-Shop and not to any other website of Heraeus.

This Privacy Policy only applies to Customers of the Supplier who are registered and Users who have been activated by the Operator. A registration directly via the HET Online-Shop is not possible. If you wish to be registered, please contact

Only commercial customers who have accepted the Terms of Use in an Application for Registration and agreed to be screened for compliance with the Anti-Money Laundering Act, for their creditworthiness and against terror lists can be registered. The data thereby collected are stored by the Operator in data centers within the EU, and the Operator will process these data exclusively for the purpose of the customers' registration for the HET Online-Shop and by the Supplier for the conclusion of legal transactions with the Supplier on the HET Online-Shop or otherwise. The Supplier will transmit these data solely to other Heraeus companies which have a business relationship with the respective customer or which require these data for the initiation or conclusion of legal transactions. The Supplier and the Operator will not disclose these data to third parties which are not Heraeus companies unless they are obligated to do so by law or unless such data disclosure is required to enable these third parties (e. g. lawyers, tax advisors) to assist them in the performance of its legal obligations.

By signing the Application for Registration, you have already agreed to and accept this Privacy Policy of the Supplier and the Operator. Nevertheless, please read this Privacy Policy carefully before using the HET Online-Shop. By using the HET Online-Shop, you as a Customer or as a User agree to the processing of your personal data as described herein and expressly consent to such processing.

The Operator may modify this Privacy Policy from time to time. If you continue to use the HET Online-Shop after any modified version(s) of this Privacy Policy has been published on the HET Online-Shop, it indicates that you accept and agree to the modified terms.

Please visit the relevant page of the HET Online-Shop at regular intervals to check if any modifications of this Privacy Policy have been published.

If you do not agree with any modified versions of this Privacy Policy, you may cancel your registration effective immediately and stop concluding further binding transactions on the HET Online-Shop. Cancellation of registration will mean that you can no longer use the HET Online-Shop for any future transactions. The cancellation of your registration will not affect the validity of the binding transactions which were executed on the HET Online-Shop prior the Operato’ and/or the Operator’s' receipt of your cancellation. As User, you may deactivate your user account and access at any time. You may find instructions for the deactivation of your user account in the terms of use.

1. Information Heraeus collects through the HET Online-Shop

In order to enable you to access the HET Online-Shop and to provide you with all services available on the HET Online-Shop, Heraeus collects and processes information. This information includes personal data such as first names and last names of Customers and Users, their phone numbers and e-mail addresses, as well as the job title and company by whom they are employed. It may also include business information, contact details and order details which a User provides when it registers as an Authorized User. Certain personal data is required for specific services and if Customer/User fails to supply such personal data as requested when customer/User logs in, Heraeus may not be able to deliver customer the services in full.

2. Where and to whom your personal data may be transferred

Heraeus may transfer User’s personal data to servers hosted in Europe for the purpose of creating and maintaining these services.

Heraeus may also transfer any information Heraeus has about Customer/User in connection with a merger or sale involving all or part of Heraeus or as part of a corporate reorganization or any other change in corporate control. We will take all practicable steps to ensure that your personal data is treated securely and in accordance with this Privacy Policy.

3. The Use of Cookies and Your Consent

(a) Use of necessary cookies

Cookies are used on the HET Online-Shop that are required to ensure the proper functioning of the platform's services. They provide a secure login, good performance and ensure that the login to the platform can also be displayed on other Heraeus websites. You may choose to disable these cookies on the browser of your device, however, if you prevent these cookies from being placed by setting your browser, it will not be possible to log in and use the platform. If you wish, you can limit the storage of cookies to these necessary cookies under "Settings".

(b) Use of Google Analytics

This website (HET Online-Shop) uses Google Analytics, a web analytics service provided by Google Inc. ("Google"), Amphitheatre Parkway, Mountain View, CA 94043, USA. Google Analytics uses so-called "cookies", which are text files placed on your computer, to help analyze your use of the HET Online-Shop. The information obtained through cookies about your use of the HET Online-Shop is usually transmitted to and stored by Google on servers in the United States However, due to the activated IP anonymization on the HET Online-Shop, your IP address will be cut by the last three digits (the last octet) by Google within the member states of the European Union and other member states of the Treaty on the European Economic Area before it is transmitted to Google. Only in exceptional cases will the full IP address be transmitted to a Google server in the United States and shortened there. Only in exceptional cases will the full IP address be transmitted to a Google server in the United States and shortened there.

Google uses this information on behalf of the Operator of the HET Online-Shop in order to evaluate your use of the HET Online-Shop, to compile reports on HET Online-Shop activity, and to provide the Operator of the HET Online-Shop with other services relating to the use of the HET Online-Shop and to the use of the Internet. Your IP address transmitted by your browser to Google Analytics will not be linked with other data held by Google. You can learn about Google’s practices by going to

By continuing to use our services and not following the steps for deactivation as described below, you consent to the collection of data on your use of the HET Online-Shop (including your shortened IP address) obtained through cookies, to the transmission of the data so collected to Google, and to the processing of this data by Google.

If you do not wish to have your personal data (including your shortened IP address) collected, used and processed, the steps required to prevent the collection, use and processing of your personal data are described below.

(c) Use of additional cookies

In addition to the above-mentioned analysis cookies, other cookies are used on the HET Online-Shop that are required to ensure the correct functioning of the HET Online-Shop’s services.

They provide a secure login, good performance and ensure that the login to the HET Online-Shopcan also be displayed on other Heraeus websites. If you prevent these cookies from being placed by setting your browser accordingly, it is not possible to log in and use the HET Online-Shop. Therefore, in order to log in and use the HET Online-Shop, you must accept the storage of these cookies which are technically necessary. If you wish, you can limit the storage of cookies to these necessary cookies under "Settings".

You can stop and prevent the storage of cookies by deactivating these cookies under (b) and (c) in the settings of the HET Online-Shop. To do so, click on "Settings", and change and save the configuration under "Data Privacy".

4. How Heraeus uses the information obtained

Heraeus uses the information obtained through the HET Online-Shop to enable you to utilize the services offered on the HET Online-Shop and to conclude business transactions with Heraeus, to enhance your experience with the HET Online-Shop and its functions, to store your login data, to communicate with you, to enforce all service conditions or other agreements in connection with the HET Online-Shop, and to provide you with the services you have requested.

Heraeus companies which offer their services and/or products on the HET Online-Shop may disclose the personal data obtained by them through the HET Online-Shop to third parties who are not Heraeus companies only:

(a) For the performance of a legal obligation of Heraeus, e.g. in information to fiscal authorities;

(b) For the replies to requests from law enforcement agencies if so required by applicable law, by a court order, or by administrative regulations;

(c) In the event of the sale, merger, liquidation, dissolution, reorganization, assignment or any other transfer of the Heraeus business to which such data and information are related. In such case, Heraeus requires a purchaser to treat your personal data in accordance with Heraeus' data protection and privacy practices as set forth in this Privacy Policy and to use your personal data for the same purposes for which the information is obtained; or

(d) In situations where a person's physical safety is at risk.

Heraeus will not otherwise disclose, sell, rent or trade your personal data to third parties who are not Heraeus companies. However, Heraeus will not assume any liability for the disclosure of any personal data which you have provided due to transmission errors or unauthorized access by third parties. Heraeus may disclose to reputable third parties aggregated statistics on online traffic patterns and related information which do not contain any personal data or allow any conclusions to be drawn on particular customers or Users.

5. Security and retention

Heraeus will take all reasonable steps to ensure the security of your personal data. To prevent unauthorized access to or disclosure of customer’s/User’s personal data, Heraeus has implemented appropriate physical, technical and administrative measures to safeguard and secure the personal data Heraeus collects.

Heraeus also undertakes to use the data through the operation of the platform only for the purpose of creating and maintaining these services. No further use is made of such data beyond what is outlined in this Privacy Policy.

Where personal data is stored, accessed or transmitted via the Internet, it is not completely secure. The HET Online-Shop may contain links that allow access to other websites and/or resources outside the control of Heraeus. These links are provided solely for customer convenience and shall not be construed as a link to Heraeus. Your access to such other third party websites (including the content, the elements or services offered on such websites) and your use and/or disclosure of information on such other websites is entirely at your own risk. Heraeus has no control over, and does not assume any responsibility or liability for, the content of such other websites or over the data protection or privacy practices of the companies operating such other websites. If you wish to get information about another party's data protection guidelines/privacy policies, you should contact such party directly, and we recommend that you do so. Moreover, a news stream can be used on the HET Online-Shop. Heraeus does not assume any responsibility or liability for the content of the news stream and the information published there.

Any personal data that is collected from customer/User will only be stored for as long as it is necessary for the purpose it is was collected for in accordance with applicable law.

6. Your Data Privacy Rights

Heraeus processes and maintains your personal information in accordance with its privacy policy, as updated from time to time, located at: . To access for a copy of, review, rectify or delete your personal data held by Heraeus, you as a customer and/or User should contact Heraeus at . While Heraeus will make reasonable efforts to accommodate this request, Heraeus also reserves the right to impose certain restrictions and requirements on such access requests, to the extent that it is allowed or required by applicable laws. Heraeus may charge a reasonable fee for the processing of any data access request, except where prohibited or limited by applicable law.

7. Website access by children

This website and the services available through this website are not intended for minors (persons under the age of 18 years). They cannot be registered as customers or activated as Users of the HET Online-Shop. Heraeus does not knowingly collect personal data of minors.

8. How to contact Heraeus

If you have any questions, comments or concerns about this Privacy Policy or the data protection/privacy practices or information processing of the HET Online-Shop, please contact the Heraeus Data Protection Officer at